1. Do I need to build my own software to work with Powerly? #
No. Powerly provides ready-to-use apps and dashboards, so you don’t need to develop software from scratch. You can still integrate custom systems using our Open API if needed.
2. Can I create multiple apps for different clients? #
Yes. You can create separate apps for each client using the App Builder.
💡 Best Practice: Have each client use their own Powerly account to keep data and billing separate.
3. How do I generate an API key? #
- Go to Dashboard → Tools → API.
- Copy the API key and use it when building apps or integrating systems.
⚠️ Important: Regenerating the API key will break any apps using the old key, and they cannot be recovered.
4. My charger is not connecting. What should I do? #
- Double-check that the server, username, and password are correctly entered in the charger.
- Make sure encryption settings match the charger’s capabilities.
- If issues persist, contact support:
- Email: [email protected]
- Phone: +44 20 8144 5577
5. Can I host data in a specific region? #
Yes. Powerly supports US, EU, and MENA data centers. You can select the preferred region when setting up client accounts.
6. How do I activate Premium features like Fleet Management or OCPI? #
- Go to Dashboard → Subscriptions.
- Upgrade to Premium and enable the required modules.
- Features become available immediately after activation.
7. Can I integrate Powerly with my existing enterprise systems? #
Yes. Use the Open API to connect your ERP, billing, or other internal systems with Powerly. This also works with custom-branded apps created via the App Builder.
8. Can workers collect cash using Powerly? #
Yes. With the Workers Management module (Premium), you can assign workers access cards for cash collection or restricted charger access.
9. How do I make a charger public so drivers can find it? #
- Go to Power Center → Update Power Center for the charger.
- Set Visibility to Public.
- Only public chargers generate QR codes for driver access.
10. How do I request AI Site Planner access? #
AI Site Planner is available to partners and premium clients. Contact [email protected] to enable this feature.
11. How are payments handled in apps built with the App Builder? #
If you prefer to use your own payment system, you can integrate it using the Open API, giving you full control over transactions.
Apps generated via the App Builder come with built-in payment processing.
Earnings from charging sessions are available in your dashboard.
To withdraw funds:
Go to Dashboard → Transactions → Payouts → Request Payout.